Digital Library

Trauma-Informed Toolbox Strategy Session: Burnout

This session provides information and strategies to identify and manage burnout.

Guided Reflection: Strength & Resilience 

This brief session opens with a breathing exercise before leading health center staff through a guided reflection activity, acknowledging the strength, resilience, and achievements inherent to working in primary health care.

Guided Visualization 

This brief session leads health center staff through a guided visualization activity, which includes a deep breathing exercise, chair stretching, and full-body relaxation.

Guided Meditation

This brief session provides a guided meditation focusing on promoting well-being for health center staff. 

TIC Toolbox Strategy Session: Managing the Unusual and Unbelievable

This session provides information to support health centers in noticing and acknowledging the myriad potential impacts of continuing to navigate unexpected and novel challenges, transitions, and uncertainty.

TIC Toolbox Strategy Session: Secondary Traumatic Stress (STS) & Vicarious Trauma (VT)

This session provides an opportunity to learn about two potential impacts of doing work that involves bearing witness to others’ stress and trauma: secondary traumatic stress and vicarious trauma.

Health Equity and Trauma-Informed Care

Health equity ensures that each person has a fair and just opportunity to be as healthy as possible.

TIC Toolbox Strategy Session: Creating Meaning Based on the Work

This session examines some of the ways that the health center workforce can be impacted powerfully and positively by their work.

Customer Service Learning Module #1 - Creating a Customer Service Culture Q&A

Take your patient experience from good to great by setting your health center up for success each time your team interacts with a provider or peer. This webinar and Q&A session prepares you to establish a culture of consistently great patient interactions.

Costumer Service Learning Series: Creating a Customer Service Culture Recording

Take your patient experience from good to great by setting your health center up for success each time your team interacts with a provider or peer. This webinar and Q&A session prepares you to establish a culture of consistently great patient interactions.

Customer Service Learning Series: Difficult Conversations with Challenging Patients Slides

This webinar covers approaches that can help you reframe difficult conversations and use your words and actions to put a positive slant on an otherwise negative situation. Learn how to use empathy and pacing to foster a sense of connection with customers.

Front Desk Mini-Modules introducing Trauma, Biases, and Resilience (Modules 1-4)

Presented by Kelly Davis, MPA & Simran Chaudhri, MD MPH Co-Founders of KINSHIFT Recorded February 2022