Learning Module 3- Supplemental Resource 1.pdf
Jan 19, 2023
Customer Service Training: Supplemental Resource Conflict Resolution
Conflict Resolution: Un-checked workplace conflict can break down morale, stall productivity, and hurt the patient experience. This webinar and Q&A session prepares health center staff to deal effectively with others in confrontational situations and reduce tension in this webinar. You'll walk away knowing how to settle disputes by focusing on solving the problems at hand—without offending egos. The intended audience for this learning module is front-line health center staff, supervisors, and those interested in developing their conflict resolution skills.