Workforce

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Resources on workforce & human resources

Workforce

Various online resources compiled to provide health centers with valuable information and training and technical assistance on workforce, human resources, and National Health Services Corps Programs and other health workforce related resources.

Community Health Centers aren’t just great places to improve the health and wellbeing of everyone they serve, they’re also an incredible place to work – and the Community Health Care Association of NYS wants to showcase all that they have to offer.

Whether you’re a CHC looking to find that perfect clinician or a prospective employee searching for an amazing career, you’ve come to the right place. In addition to adding to or searching our jobs board, you can also watch a video highlighting the many reasons community health centers are prime employers – as explained by the clinicians themselves! You can also view our brochure (below) – and if you’re a member health center – you can download and personalize it with your CHC’s name, address, and contact info.

Still have questions? Email workforce@chcanys.org and a CHCANYS workforce expert will get right back to you with the help you need to ensure your success.

Workforce Pipeline Recruitment Video (above)
If you would like to get a downloadable version of CHCANYS' Workforce video, please fill out this form to request access. Please allow the CHCANYS team 48 hours to review all requests.

Working at a Community Health Center in New York State

Bureau of Health Professions Shortage Designations Branch 
The Shortage Designation Branch in the HRSA Bureau of Health Professions National Center for Health Workforce Analysis develops shortage designation criteria and uses them to decide whether or not a geographic area or population group is a Health Professional Shortage Area or a Medically Underserved Area or Population.  To access this information, click here.

Health Professions Training Programs – Loan Repayment & Scholarships
  • National Health Service Corps 
    The National Health Service Corps (NHSC) builds healthy communities by supporting qualified health care providers dedicated to working in areas of the United States with limited access to care. Through its scholarships and loan repayment options, NHSC enables health centers in rural, urban, and frontier communities to compete with private medical practices and prevent a growing primary health care shortage. 
     

  • NURSE Corps 
    NURSE Corps awards scholarships and loan repayment to nurses, nursing students, and nurse faculty. 
     

  • Doctors Across New York 
    Doctors Across New York (DANY) is a series of state-funded programs enacted in 2008 to help train and place physicians in a variety of settings and specialties to care for New York's diverse population. 

Workforce Tools and Resources
  • Readiness to Train Assessment Tool 
    As part of HRSA’s Health Professions Education and Training (HP-ET) Initiative, HRSA partnered with Community Health Center Inc. (CHC Inc.) a HRSA-funded National Training and Technical Assistance Partner to develop the Readiness to Train Assessment Tool (RTAT™) to help health centers assess their readiness to engage in health professions training programs. Every CHC and Look Alike in the country is being invited to participate and your team’s input is essential. The information from the survey used to generate T/TA for CHCs and overall results will be shared by late 2021.  
     
  • Association for Clinicians Underserved STAR² Center 
    The STAR² Center is a project of the Association of Clinicians for the Underserved (ACU). ACU is a transdisciplinary membership organization working on behalf of the NHSC and clinicians who provide care to the underserved. 
     

  • The Weitzman Institute 
    The Weitzman Institute (WI) is a unique organization dedicated to research and innovation in primary care. WI’s Efforts include development of training to expand health centers’ strategies to recruit, develop, and retain clinical workforce. 
     

  • Center for Health Workforce Studies  
    A not-for-profit research organization whose mission is to provide timely, accurate data and conduct policy-relevant research about the health workforce. The Center's work assists health, professional, and education organizations; policy makers and planners; and other stakeholders in understanding issues related to the supply, demand, distribution, and use of health workers. 

    • Center for Health Workforces Studies FQHC Recruitment and Retention Infographic (click to download)
      infographic

CHCANYS Workforce Maps

Map

This map shows the reach of community health centers across New York State. Every day, dedicated professionals at nearly 900 locations provide high-quality, affordable health care to 2.3 million residents. Click here, or on the map above, to access the full, interactive, map.

Customizable Workforce Brochures (Members Only)

The below workforce brochures can be downloaded and personalized with your community health center's name, address, and contact info.

Please note: all brochures have the same text with different images.

Workforce Resiliency Resources
  • Workforce Self-Care Resource Repository
    Association of Clinicians for the Underserved
    This resource repository is meant to serve as a starting point for organizations to grow their support of self-care of their workforce and an ever-growing clearinghouse of resources for individuals to engage in self-care.
     
  • Nursing Resiliency Online Course
    Stress, depression, and burnout already had a disproportionate impact on nurses long before the pandemic, but the current pandemic has brought a crucial and urgent focus to the issue. In response to the compounding stresses brought on by the pandemic, #FirstRespondersFirst, the Johnson & Johnson Foundation, and Osmosis.org created an interactive e-learning course on mental resilience and well-being for nurses.
     
  • Community Violence and Mental Health: Supporting Health Center Staff and Building Resilience (Webinar 2)
    National Nurse-Led Care Consortium
    Community violence is an urgent public health issue and an important social determinant of health. Experiencing or witnessing community violence can impact one’s physical, psychological, and emotional health. Community health centers can play a unique role in identifying, treating, and preventing violence exposure.
     
  • Community Violence and Mental Health: Supporting Patients and Building Resilience (Webinar 1)
    National Nurse-Led Care Consortium
    Community violence is an urgent public health issue and an important social determinant of health. Experiencing or witnessing community violence can impact one’s physical, psychological, and emotional health. Community health centers can play a unique role in identifying, treating, and preventing violence exposure.
     
  • Self-Care is Quality Care: Resiliency for Mental Health Providers
    Association of Clinicians for the Underserved
    Knowledge is the best defense against burnout, vicarious trauma, and compassion fatigue. This webinar, brought to you by the Association of Clinicians for the Underserved (ACU) STAR² Center, is led by expert trainer on trauma-informed care, Matt Bennett, and goes further than other self-care trainings by addressing the critical elements of health to enhance productivity and quality of work on both an individual and organizational level.
     
  • 6 Steps for Leading with Resiliency
    National Association of Community Health Centers
    This micro-learning course outlines six resilient leadership skills and how to use them, especially in times of crisis. It is designed to introduce strategies that will allow you to navigate your team through challenges and crises.
     
  • Addressing the Needs of Nurses of Color
    National Nurse-Led Consortium (NNCC)
    This webinar examines the COVID-19 pandemic’s impact on front-line nurses of color and the critical need to support the healthcare workforce now and long term. This webinar is part of NNCC's Nurse-Led Forum for Vaccine Confidence series.
     
  • Managing in the Time of COVID-19 & Beyond Webinar Series
    Association of Clinicians for the Underserved
    This three-part series focused on managers at health centers and the skills they need to have a positive impact on their workforce in the wake of the COVID-19 pandemic. Sessions included: Increasing Employee Engagement at Your CHC; Adapting Procedures and Workflows for COVID Resilience; Diversity, Equity, And Inclusion: Managing for a New Culture
     
  • Understanding Moral Distress, Moral Injury, & Other Dangers of Helping Others!
    Association of Clinicians for the Underserved
    This session was presented on February 18, 2021. This one-hour webinar led by expert faculty, Matt Bennett, looked at the physiological underpinnings that define moral injury and moral distress while addressing the role COVID-19 plays in its development and steps health center teams can take to advance resilience and post-traumatic growth by creating meaningful, systemic change.
     
  • STAR² Center Talks Workforce Success
    Association of Clinicians for the Underserved
    In today’s rapidly changing workplace environment, health centers need to be at the forefront of developing solutions that meet the ever evolving needs of their workforce. ACU’s STAR² Center Podcast Series brings you engaging and informative chats with health center leaders and experts about the different core components that make up a robust health center workforce as it is the fuel for your organizational mission.
     
  • Clinician Wellbeing Bundle
    Association of Clinicians for the Underserved
    Health providers facing overwork or increased or prolonged stress due to aspects of their work environment and daily tasks may physically or mentally deteriorate and provide inadequate care for their patients. This Content Bundle is housed in the STAR² Center Resource Center and contains articles, websites, multimedia content, and tools related to physician burnout
Trauma-Informed Care (TIC) Resources

CHCANYS has partnered with subject-matter experts on trauma-informed care to develop trainings highlighting the benefits and nuances of providing intentional TIC at your Health Center to patients and staff. 

Trauma-Informed Care (101) 
This session provides an overview of trauma and its impact, re-traumatization, as well as introduces Trauma-Informed Care (TIC) and how to use its five guiding values/principles to mitigate trauma responses and avoid inadvertent re-traumatization.  

The Impact of the Work 
This session introduces concepts related to the impact of the work (e.g., vicarious trauma, compassion fatigue, burnout, etc.) with a focus on workforce wellness and caring for oneself to operationalize Trauma-Informed Care within the context of their roles.  

Moral Distress & Decision Fatigue 
This session highlights the reality and impact of needing to make multiple, rapid decisions that may not always align with one’s values or what one wishes they could do during this time of dual pandemics. The session also provides information on how to recognize decision fatigue and moral distress in oneself, as well as strategies to minimize each of these phenomena in self and the health care workforce. Additionally, the session focuses on how leaders can balance workforce accountability with flexibility.  

Trauma, Resilience, & Anti-Racism in Healthcare 
This grounding session builds on a shared knowledge and understanding of how stress and trauma affect individuals, institutions, and communities, and provides practical tools for mitigating stressors in clinical settings. The presenters connect TIC concepts to racism and focus on the health impacts of discrimination, manifestations of discrimination in healthcare delivery, and equitable anti-racist systems change. 

Front Desk Mini-Modules 
Front Desk Mini-Modules: Introducing Trauma, Biases, & Resilience (Front Desk Staff) 
These four (4) mini-modules, each under 15-minutes, recorded in February 2022 by Kelly Davis, MPA and Simran Chaudhri, MD MPH of Kinshift introduce the following topics 1) trauma and stress, and the impact on an individual and an organization; 2) implicit biases and blind spots, how biases can impact healthcare, 3) mitigating biases, and, 4) resiliency specific to front desk staff. All modules aim to enhance the health center workforce’s interactions among peers and with patients. Please complete the form found here to request access to the  front desk mini-modules. 

Workforce Community Care Corner

To encourage staff wellness, CHCANYS has partnered with Subject Matter Experts to develop short recordings, all under 15 minutes, to promote and support health center staff wellness, self-care, and a toolbox of strategies. Please click here for a one-pager summarizing these resources.

Toolbox Strategy Sessions 

Transitions and Uncertainty 
This session acknowledges that transitions can be challenging, especially when rapid change and so many unknowns cause feelings of uncertainty. The session also provides strategies for managing the anticipatory anxiety that many people have stated is a hallmark of this time. 

Simple Ways to Manage Stress in the Moment 
This session provides strategies for individuals and teams to both recognize and manage stress in the moment, focusing on concrete ways that this can be done specifically during the workday. 

Navigating Worry and Fear in the Workplace 
This session highlights how stress and crisis impact the brain, includes information on what individuals may experience as a result, and provides strategies for responding to worry, stress, and fear in the workplace. 

Honoring Grief and Loss During a Pandemic 
This session recognizes the dual pandemics as a time of collective loss (e.g., loss of normalcy, predictability, loved ones, etc.), and discusses the stages of grief, including meaning-making. Strategies for honoring grief and loss for ourselves and others are also presented. 

Coping with Isolation 
This session acknowledges the challenge of both physical and social isolation during the pandemics and highlights the impact that prolonged isolation can have. The session also provides strategies for coping with both working remotely and managing physical distancing. 

Burnout
This session provides information and strategies to identify and manage burnout. In addition to individual-level considerations, this session illuminates the important role that health centers themselves play in creating the context and conditions that have been demonstrated to reduce burnout, and presents concrete steps that health centers can take to meaningfully support the workforce in reclaiming their capacity to provide trauma-informed services and supports to community members. 

Creating Meaning Based on the Work 
This session examines some of the ways that the health center workforce can be impacted powerfully and positively by their work. Through exploring the concepts of vicarious resilience and vicarious post-traumatic growth, the session presents concrete strategies and action steps that can be taken to promote individual and collective growth, resiliency, and wellness. 

Health Equity and TIC 
Health equity ensures that each person has a fair and just opportunity to be as healthy as possible. This session illuminates how health centers can play a powerful role in advancing health equity both internally as well as in the broader community and presents actionable trauma-informed strategies to support health centers in doing so. 

Secondary Traumatic Stress (STS) and Vicarious Trauma (VT) 
This session provides an opportunity to learn about two potential impacts of doing work that involves bearing witness to others’ stress and trauma: secondary traumatic stress and vicarious trauma. In addition to exploring the signs and symptoms of each of these phenomena, the session provides some simple individual, leadership, and health center-level strategies to manage these impacts and prevent them from occurring in the future. 

Managing the Unusual and Unbelievable 
This session provides information to support health centers in noticing and acknowledging the myriad potential impacts of continuing to navigate unexpected and novel challenges, transitions, and uncertainty. The session also presents practical individual-, leadership-, and health center-level considerations and strategies to identify and manage these impacts. 

Staff Wellness Sessions 

Guided Meditation 
This brief session provides a guided meditation focusing on promoting well-being for health center staff. 

Guided Visualization 
This brief session leads health center staff through a guided visualization activity, which includes a deep breathing exercise, chair stretching, and full-body relaxation. 

Guided Reflection: Strength & Resilience 
This brief session opens with a breathing exercise before leading health center staff through a guided reflection activity, acknowledging the strength, resilience, and achievements inherent to working in primary health care. 

Customer Service Resources 

These resources have been developed by CHCANYS and Subject Matter Experts to support health center staff with developing customer service skills with a focus on conflict resolution and de-escalation. Please click here for additional details about upcoming training opportunities.

Learning Module #1: Creating a Customer Service Culture 
Take your patient experience from good to great by setting your health center up for success each time your team interacts with a provider or peer. This webinar and Q&A session prepares you to establish a culture of consistently great patient interactions. The presenter discusses how to hire for motivational fit (screening for customer-centric mindset), how to recognize the early warning signs of burnout and what actions you must take, identifying how to instill your culture beginning with employee onboarding and sustain the culture in training and coaching, and exploring how to build employee confidence and improve morale, even in difficult times. The audience is health center staff involved in hiring, training, and supervision of front-line staff. 

Learning Module #2: Difficult Conversations with Challenging Patients 
This webinar covers approaches that can help you reframe difficult conversations and use your words and actions to put a positive slant on an otherwise negative situation. Learn how to use empathy and pacing to foster a sense of connection with customers. Discover the words and phrases to avoid in customer service, how to use partnership language to leave people feeling heard and satisfied, and how to apologize appropriately. The audience is all health center staff in patient-facing roles, including but not limited to providers, front desk staff, case managers, and call center staff.