The New York Statewide HCCN (NYS-HCCN) at CHCANYS
HCCN Infographic

Established in 2012, the New York Statewide Health Center Controlled Network (NYS-HCCN) is one of forty-nine HRSA funded networks that work together to strengthen and leverage health information technology (HIT).

Benefits & Eligibility
AmeriCorps Members

CHCANYS Public Health AmeriCorps is a partnership and collaboration between CHCANYS, the New York State Commission on National and Community Service, AmeriCorps, and the CDC.

Resources on workforce & human resources
Workforce

Various online resources compiled to provide health centers with valuable information and training and technical assistance on workforce, human resources, and National Health Services Corps Programs and other health workforce related resources.

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HCCN Infographic
Join CHCANYS AmeriCorps
Workforce

2022_06_Positive Conversations w Patients.pdf

»Download
Customer Service Learning Series: Difficult Conversations with Challenging Patients Slides

This webinar covers approaches that can help you reframe difficult conversations and use your words and actions to put a positive slant on an otherwise negative situation. Learn how to use empathy and pacing to foster a sense of connection with customers. Discover the words and phrases to avoid in customer service, how to use partnership language to leave people feeling heard and satisfied, and how to apologize appropriately. The audience is all health center staff in patient-facing roles, including but not limited to providers, front desk staff, case managers, and call center staff. 

Workforce