2023 marks the return to our completely in person conference! Our in-person conference will offer you the chance to interact with in-person speakers and panelists while mingling with your fellow colleagues and our amazing solutions partners in beautiful downtown Saratoga Springs
2022_06_Positive Conversations w Patients.pdf
This webinar covers approaches that can help you reframe difficult conversations and use your words and actions to put a positive slant on an otherwise negative situation. Learn how to use empathy and pacing to foster a sense of connection with customers. Discover the words and phrases to avoid in customer service, how to use partnership language to leave people feeling heard and satisfied, and how to apologize appropriately. The audience is all health center staff in patient-facing roles, including but not limited to providers, front desk staff, case managers, and call center staff.