CHCANYS is excited to continue our Customer Service Training Series in partnership with Myra Golden in 2023! We will be offering four (4) additional learning modules and a final webinar summarizing best practices and lessons learned from across learning modules from 2022 and 2023. Please see below for additional details, dates/times, and registration links.
Presenter: Myra Golden has designed and delivered trainings to organizations across industries to create the best possible customer experience, including the CDC, AARP, and Salesforce. In addition to her customer service trainings, Myra has created de-escalation tactics for customer service professions after years of study and interviews with experts in the field.
Agenda:*
Learning Module #5 - The Best Ways to Balance Work Life Balance
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Webinar: February 14, 2023
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Q&A: February 22, 2023
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Register here: bit.ly/2023CustomerService5
Learning Module #6 - Say This, Not That: How Word Choice and Phrasing Affects Outcomes with Patients
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Webinar: April 11, 2023
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Q&A: April 18, 2023
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Register here: bit.ly/2023CustomerService6
Learning Module #7 - Regain Control of Difficult Conversations
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Webinar: June 6, 2023
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Q&A: June 13, 2023
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Register here: bit.ly/2023CustomerService7
Learning Module #8 - Five Ways to Create a Welcoming Patient Environment
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Webinar: August 22, 2023
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Q&A: August 29, 2023
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Register here: bit.ly/2023CustomerService8
*All learning modules will take place from 1 PM - 2 PM EST.
Agenda is subject to change. This training series is open to all community health center staff, although specific target audiences will vary per learning module. All Learning Modules are free of charge, but pre-registration is required. If you have questions, please e-mail questions@chcanys.org