This position can be located in either Rochester, NY or Utica, NY.
REPORTS TO: Chief Information Officer
EMPLOYMENT STATUS: Exempt Full Time SUPERVISES: Directly supervises and coordinates the work of IT support personnel.
SUMMARY: The Director of Information Technology (IT) has primary responsibility for maintaining and developing RPCN’s IT infrastructure that includes: Electronic Health Record (EHR) system, other business applications, ancillary systems, operating systems hardware and telecommunications equipment and services. The Director of HIT will lead in developing and overseeing the technical and analytical infrastructure.
Ensures proper configuration and maintenance of installed IT and telecommunications infrastructure
Oversees IT and telecommunications technical support for all end users, including level-one troubleshooting and escalations to application, operating system, hardware and telecommunications vendors’ technical support departments
Assists IT support staff in their daily functions as required
Designs and implements project plans to meet the strategic goals of RPCN in the areas of technical infrastructure to support core business needs
Leads process analysis, documentation, problem resolution, and recommendation phases of IT development projects as evidenced by documentation.
Recommends IT life cycle and budget to include Change Management and all aspects of the budget
Assures that stated objectives of assigned HIT projects are attainable and within budgeted system constraints
Identifies potential interface or system interoperability issues and resolves with the HIT team.
Consults with staff to manage deadlines/project delays and establishes corrective action plans.
Develops and coordinates in conjunction with CIO all IT related policies and procedures to ensure proper and appropriate usage by all RPCN employees
Oversees decision making process for the design, selection, and implementation of new hardware and software requirements associated with the different applications on the network in relation to the Electronic Health Records (EHR) and Financial Management System
Maintain close coordination with CIO and serve as staff support for RPCN Finance, Quality Management and other committees, assisting in preparation of monthly meeting content attending meetings as assigned and coordinating follow-up items
Coordinates all IT related activities including the following:
Vendor workgroups Product development initiatives Special project teams Education programs
Prepares and maintains project documentation, analyses and status reports
Assists in the preparation and submission of all required reporting to funding agencies and project collaborators
Oversees the planning and management of RPCN’s telephone system and manages company-wide upgrade efforts as necessary
Perform other duties and responsibilities as assigned
KEY CHALLENGES OF THE POSITION:
Management of application, IT and telecommunications vendors in a cost-reduction environment
Continuous improvement in the area of EMR implementation and usage
This position requires the manual dexterity sufficient to operate phones, computers and other office equipment. The position requires the physical ability to kneel, bend and perform moderate lifting. This person must have the ability to write and speak clearly using the English language to convey information and be able to hear at normal speaking levels both in person and over the telephone. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus. Generally, the working conditions are good with little or no exposure to extremes in health, safety hazards and/or hazardous materials. This person must have the ability to travel as required to work with staff.
RPCN offers competitive salaries and a comprehensive benefits package that includes employer contributions.
Visit us at www.rpcn.org
Minimum Education / Experience:
Bachelor’s degree in related field with
Minimum of five years experience in Information Technology systems and project management
Required Skills and Knowledge:
Excellent communication (verbal and written) and presentation skills.
Experience facilitating organizational change
Ability to thrive in a multi-cultural environment
Proven ability to define initiatives collaboratively, then manage the implementation with internal and external resources
Knowledge of telephony systems and telecommunications services
Excellent client/customer service orientation.
Ability to deal effectively with a variety of people and work in a team environment.
Ability to multi‐task, prioritize and work under deadlines.
Must be able to travel
Experience with Windows Server environments, including Active Directory management
Experience with Cisco routers and WAN technologies
Must possess excellent computer skills, particularly with all Microsoft Office applications, including Word, Excel, Access, PowerPoint and Outlook
Proven ability to work with a mix IT resources, including internal staff, application vendors and managed service providers