Responsible for scheduling/confirming patient appointments, clinic phone coverage and performing some customer satisfaction telephone calls. Specific responsibilities include but are not limited to the following:
• answers/screens incoming calls – schedule follow-up appointments; • greets patients entering the clinic; • check-in patients in EcW - scanning as applicable; • enters/updates demographic information in required fields of EMR, as needed; • assists providers, as needed; • confirms appointments in EMR, as needed; • checks Medicaid eligibility; • clears/monitors copier, shredder and fax folder; • obtains patient photographs for registration panel; • via update – routes no shows to physicians desktops and sign-offs; • faxes EMR documentst; • evening operations of reception area; • reconciles hours and visits at day’s end; • performs all duties as requested by supervisor.
High School diploma or equivalent required. Good secretarial and communication skills; Basic computer skills required. Good oral/written communication skills a must.