Digital Library
Welcome to Our New Digital Library
Our new library will let you sort, filter and search for resources in one place. Compiled by CHCANYS staff the library contains tools, materials, reference guides, video recordings and more from a variety of topic areas. From Digital Health and Clinical resources to Policy and Advocacy materials, find everything you need in one convenient database.
Customer Service Learning Module #1 - Creating a Customer Service Culture Q&A
Take your patient experience from good to great by setting your health center up for success each time your team interacts with a provider or peer. This webinar and Q&A session prepares you to establish a culture of consistently great patient interactions. Read More »
Costumer Service Learning Series: Creating a Customer Service Culture Recording
Take your patient experience from good to great by setting your health center up for success each time your team interacts with a provider or peer. This webinar and Q&A session prepares you to establish a culture of consistently great patient interactions. Read More »
Customer Service Learning Series: Difficult Conversations with Challenging Patients Slides
This webinar covers approaches that can help you reframe difficult conversations and use your words and actions to put a positive slant on an otherwise negative situation. Learn how to use empathy and pacing to foster a sense of connection with customers. Read More »
Front Desk Mini-Modules introducing Trauma, Biases, and Resilience (Modules 1-4)
Presented by Kelly Davis, MPA & Simran Chaudhri, MD MPH Co-Founders of KINSHIFT Recorded February 2022 Read More »
Trauma-Informed Care Resources
TIC Resources Read More »
New York State Communities We Serve
CHCANYS workforce video series Read More »
Tribute to New York State CHCs Facing COVID
CHCANYS workforce video series Read More »
Nursing Staff Within Community Health Centers
CHCANYS workforce video series Read More »
New York State - Diversity of Health Center Staff
CHCANYS workforce video series Read More »
Teamwork Within Health Centers
CHCANYS workforce video series Read More »
Workforce Pipeline Recruitment- Social Media Vignette
CHCANYS workforce video series Read More »