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Trans*Health Navigation Supervisor

Trans*Health Navigation Supervisor

Our mission at Apicha Community Health Center is to improve the health of our community and to increase access to comprehensive primary care, preventative health services, mental health, and supportive services. We are committed to excellence and to providing culturally competent services that enhance the quality of life. We advocate for and provide a welcoming environment for underserved and vulnerable people, especially Asians and Pacific Islanders, the LGBT Community and individuals living with and effected by HIV/AIDS.

We are currently seeking a Trans* Health Navigation Supervisor in our Manhattan office

Position Summary:  Lead a team of Trans* Health Patient Navigators (THPN) to ensure Apicha CHC trans* health care services are provided to all patients assigned to meet patients’ needs for better health outcome, including assist patients who identified as TGNBNC to navigate through health care system to obtain needed health, social services, and supports in relation to gender-affirming procedures with support of THPN. People management – Lead a team of Trans* Health Patient Navigators (THPN) to ensure trans* health care services are provided to all clients assigned to meet clients’ needs for better health outcome. Provide day-to-day supervision to the THPNs assigned by weekly schedule monitoring, chart review, face-to-face case discussion, and performance reviews. .Client Services – Responsible for implementation of service/care plan, supported by THPNs. Collaboration and Services – Conduct outreach & recruitment for Apicha CHC to promote the Agency services. Administrative and Supervisory. Created and maintaining up to date case supervision logs. Maintain accurate records on the services and activities such as attendance, registration, client’s interactions, and other required documentation according to the protocols and standards of APICHA’s Department of Support Services in designate database and reporting structures within required timeframe.

Qualifications: Bachelor's degree in related field with 2 years of work experience in related field required which inclusive of customer service. One (1) year of supervisory experience to paid staff preferred. Knowledge of and experience working with target populations required: trans* and gender non- confirming, individuals with Serious Mental Illness, substance use disorders (SUDs), immigrants, individuals with chronic illness, LGB and/or high risk of or living with HIV/AIDS. Appreciation of and commitment to Apicha’s mission and values. Competence in MS Office skills (Outlook, Word, Excel, PowerPoint). Experience with EMR preferred. Ability to work professionally with patients/clients and professionals, meet deadlines, and work within a team environment. Ability to interact with all levels of external and internal customers with a high level of professionalism and culturally competent in representing Apicha CHC. Excellent customer service skills to assist in resolving any issues. Competence in verbal and written communication skills – for both internal and external communications. Ability to work flexible hours including evenings and weekends at various venues required.

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