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Program Manager, Data & Technology

Program Manager, Data & Technology

$65,000 - $72,000

Program Manager, Data & Technology

(Salary Range: $65,000 - $72,000; Position is hybrid with offices located in Albany and New York City)

Organization Overview:

The mission of the Community Health Care Association of New York State (CHCANYS) is to champion community-centered primary care in New York State through leadership, advocacy, and support of Community Health Centers. To do this, CHCANYS serves as the voice of community health centers, working to ensure that every New York State community has primary care that encompasses all aspects of each patient’s health and well-being. CHCANYS is a dynamic, team-oriented, 501(c)(3) non-profit organization, and as New York State’s Primary Care Association (PCA), advocates on behalf of and provides technical assistance to federally qualified health centers (FQHCs) throughout New York State. New York’s nearly 800 FQHC sites provide comprehensive, community-based primary and preventative care services to 2.2 million New Yorkers annually, regardless of insurance status or ability to pay. CHCANYS is nationally recognized for its programs in health policy, performance improvement, health information technology (HIT), health system planning, and training and technical assistance (T/TA).

POSITION SUMMARY:

The Program Manager, Data & Technology is a key member of the Data and Technology Team at CHCANYS, which serves New York State’s FQHCs as a resource hub of primary care transformation and HIT training and technical assistance. The Data and Technology team works to provide leadership and guidance for data and technology strategy across the Primary Care Association, The New York State Health Center Controlled Network (HCCN) and the internal workings of CHCANYS. The Data & Technology team also supports the Center for Primary Care Informatics (CPCI), a statewide data reporting and analytics solution that facilitates clinical practice transformation and quality improvement.

The Program Manager, Data & Technology is a critical resource and expert in the use of electronic health record (EHR) systems, population health management platforms, and other technologies as applied to practice transformation for value-based payment and achievement of improved clinical outcomes. The Program Manager, Data & Technology has the primary responsibility of planning, coordinating, and facilitating EHR optimization, HIT usability and adoption, and interventions that help New York State (NYS) community health centers build and maintain proficiency in the use of digital health tools. The role oversees EHR end user groups for community health centers and supports advocacy initiatives that aim to engage EHR vendors and improve usability.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

· Assume the lead role on assigned state-wide projects for Health IT and electronic health record training and technical assistance to health centers, including all aspects of planning, coordination, execution, and evaluation:

o Develop and refine detailed workplans to meet grant deliverables and deadlines, and achieve target outcomes. Track project activities and outcomes to assess progress towards goals. Proactively problem solve and follow through to resolution, escalating to supervisors as needed.

o Facilitate EHR trainings, including user groups, and small group peer learning collaboratives to encourage HIT adoption and optimization.

o Develop and refine in-house knowledge and expertise around EHR systems that are utilized by community health centers and expand relationships with EHR vendors and collaborative partners such as other HCCNs and Rural Health Networks (RHN).

o Develop user group content, participate in planning with partners, as needed, and communicate with health centers at regular intervals to drive knowledge, awareness of EHR services, and health center engagement.

o Identify, develop, and implement educational opportunities for health centers around activities that help to increase patient access, patient engagement and reduce the burden clinical staff experience around the use of EHR systems.

o Formulate strategic partnerships that support implementation of user groups and CHCANYS’ participation in national collaborations to help grow HCCN service lines

o Aggregate and analyze project-level qualitative and quantitative data for reporting purposes to health centers, funders, and CHCANYS staff.

· Provide general coaching and technical assistance to health centers around HIT to support practice transformation, including, but not limited to, data exchange and integration, patient access and engagement, and population health analytics.

  • Build relationships with HIT vendors, health center staff, and other stakeholders to understand their evolving needs and help develop interventions that support their success in a value-based care environment.

o Engage with health centers to understand HIT usage and needs including tools for managing data, solutions to support practice transformation, care models focused on population health and value-based contracting

o Support evaluation of new and emerging technologies for fit in organizations across the ecosystem

· Provide support and manage HCCN contracts that relate to EHR support and work with subcontractors to develop innovative approaches to delivering technical assistance to health centers.

· Support HCCN leadership with internal administrative processes such as RFI, RFP, contract writing, and procurement as outlined in CHCANYS’ policies and procedures.

· Serve as a CHCANYS’ representative externally (meetings, advisory committees, partner collaborations, etc.) and internally (CHCANYS Technology Committee and HCCN Governance Committee).

· Serve as a subject matter expert on use of HIT for delivering patient-centered, value-based care and improving health outcomes.

· Support planning, coordination, and execution of activities and meetings related to HIT and other related events, such as CHCANYS’ Annual Conference.

  • Provide status reports on program, projects, and work activities to Data & Technology management
  • Maintain accurate and up-to-date records in Salesforce CRM of EHRs and other platforms utilized by health centers and HCCN work plan deliverables
  • Conduct other duties as assigned to fulfill CHCANYS’s mission.

QUALIFICATION REQUIREMENTS:

  • Bachelor’s degree in health sciences, public health, informatics, or related field (Candidates with a master’s degree or currently pursuing a master’s degree preferred)
  • Minimum three (3) years of relevant program management experience in quality/performance improvement, data analytics and/or clinical operations
  • Proficient in the use of at least one electronic health record (EHR). Registered Health Information Technician (RHIT) certification is a plus
  • Knowledge of and interest in community health and primary care practice environments. Professional experience in a clinic or community health center is a plus.
  • General understanding of quality programs, such as Promoting Interoperability and Patient Centered Medical Home (PCMH).
  • Solid relationship building and interpersonal skills, including strong communication, presentation, and training/meeting facilitation skills; excellent writing, research, analytical skills; ability to motivate and drive change. Ability to support health centers and manage partner relationships remotely.
  • High degree of professional maturity, commitment to excellence, independence, flexibility, initiative, and time management skills. Comfortable with ambiguity and able to innovate in the face of uncertainty.
  • Ability to work collaboratively with diverse and varied individuals, teams, and populations. Intellectually curious, and a creative problem solver. Open to learning new areas. Demonstrated cultural humility.
  • Strong proficiency Microsoft Office tools including Excel, Word and PowerPoint
  • Demonstrated commitment to diversity, equity, and inclusion, and awareness and value of cultural competence.
  • Must be able to travel approximately 25% of the time throughout New York State and within the 5 boroughs of NYC

The Community Health Care Association of New York State is an Equal Opportunity Employer. It is the policy of CHCANYS to provide for and promote equal employment opportunity in employment, compensation and other terms and conditions of employment without discrimination on the basis of actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, gender (including "gender identity" - which refers to a person's actual or perceived sex, and includes self-image, appearance, behavior, or expression, whether or not different from that traditionally associated with the legal sex assigned to the person at birth), disability, age (18 and over), military status, prior record of arrest or conviction, marital status, genetic predisposition, or carrier status, sexual orientation, or status as a victim of domestic violence, a sex offense or stalking. CHCANYS complies with all applicable federal, state, and local laws, regulations and ordinances prohibiting employment discrimination. We encourage applications from people of all gender identities and Black, Indigenous, and People of Color (BIPOC).

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions unless such accommodation causes an undue hardship. Generally, the working conditions are good with little or no exposure to extremes in health, safety hazards and/or hazardous materials. While work is normally performed in an office setting, the individual must have the ability to travel, depending on assignments/projects. Our organization continues to comply with federal, state, and city guidelines, during this pandemic, to ensure the safety and well-being of our employees and clients.

We are interested in every qualified candidate who is eligible to work in the United States. However, we do not sponsor visas.

When applying for this position, please include a cover letter, indicating your salary requirements and a writing sample (professional or academic). Send applications to jobs@chcanys.org.

Please Note: All employees of CHCANYS must be fully vaccinated and provide official proof.