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Primary Care Transformation Program Manager

Primary Care Transformation Program Manager

Organization Overview:

The mission of the Community Health Care Association of New York State (CHCANYS) is to champion community-centered primary care in New York State through leadership, advocacy, and support of Community Health Centers. To do this, CHCANYS serves as the voice of community health centers, working to ensure that every New York State community has primary care that encompasses all aspects of each patient’s health and well-being. CHCANYS is a dynamic, team-oriented, 501(c)(3) non-profit organization, and as New York State’s Primary Care Association (PCA), advocates on behalf of and provides technical assistance to federally qualified health centers (FQHCs) throughout New York State. New York’s nearly 800 FQHCs sites provide comprehensive, community-based primary and preventative care services to 2.2 million New Yorkers annually, regardless of insurance status or ability to pay. CHCANYS is nationally recognized for its programs in health policy, performance improvement, health information technology, health system planning, and training and technical assistance (T/TA).

POSITION SUMMARY:

CHCANYS’ Clinical Excellence and Innovation (CEI) Program serves New York State’s Community Health Centers (CHC), also known as Federally Qualified Health Centers (FQHCs) as a resource hub of primary care, health equity and practice transformation, performance improvement, and clinical informatics training and technical assistance. The CEI Program facilitates FQHC’s success in value-based healthcare and payment arrangements by promoting health equity across vulnerable populations and disseminating evidence-based practices to maximize efficiency and performance in metrics related to health disparities, prevention, chronic disease management, and appropriate utilization; driving operational excellence by optimizing the use of clinical informatics; building competency and capacity in population health management, care management and coordination, team-based care, and patient engagement; and promoting integration with the Medical Neighborhood by building community linkages and partnerships and preparing CHCs to practice according to advanced primary care modules.

The Primary Care Transformation Program Manager provides direct coaching and training and technical assistance (T/TA) to NYS FQHCs in technology and data-driven clinical excellence, practice transformation, and performance improvement (PI) in preparation for health center participation in alternative payment methodology (APM) arrangements and adoption of best practice hybrid models of in-person and virtual care.

The Program Manager will support FQHCs in assessing clinical and operational readiness to participate and succeed in an APM, including core competencies such as team-based care, population health management, health information technology optimization, and data collection and reporting. As alternative payment shifts focus from volume to value, the Program Manager will guide the development of innovative service delivery models, including advancing telehealth visits for primary and specialty care with the support of remote patient monitoring workflows. The Program Manager will further assist health center implementation of strategic changes that advance APM care model adoption, improve health outcomes for patients, and help health centers demonstrate their value to partners and stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

· Assume the lead role for assigned statewide CEI programs, including all aspects of the planning, coordination, execution, and evaluation of activities relevant to the program(s),such as:

o Recruitment of participant health centers and community partners

o Preparation of training and educational materials

o Serve as the primary contact and relationship/administrative program manager for participating health centers and external collaborative partners

o Facilitation of on-site and remote coaching sessions, trainings, webinars, collaborative calls, etc. to support PI programs

§ Conduct health center assessments to identify areas of strength and areas in need of development around data quality, clinical performance measures and outcomes, workflows, and organizational PI capacity

§ Work intensively with participant health centers to foster an organizational systems approach to PI; develop QI and health information technology capacity to promote data quality and engage in data driven change; promote practice transformation through implementation of best practices and practice guidelines, team-based care, care management and care coordination, patient self-management support, etc.

§ Aggregate and analyze program level qualitative and quantitative data for reporting purposes to participating health centers, funders and CHCANYS staff

o Be knowledgeable of and disseminate resources to CHCs relevant to focus area

o Participation in evaluation of program impact and refinement

o Assist in developing and writing grant applications and progress reports

· Provide general support and technical assistance to health centers related to clinical excellence, practice transformation and performance improvement, including such programs as NCQA Patient Centered Medical Home (PCMH), NYS Medicaid Value-Based Payment/Care programs, NYS’s Prevention Agenda, and FQHC Accreditation and compliance support

o Apply knowledge and expertise and develop professional relationships relevant to clinical, policy, public health, and practice transformation that advance the development of alternative payment arrangements, value-based care initiatives, and best practice hybrid virtual and in-person models of care

o Identify new partner opportunities to support delivery of services within CHCANYS and health centers

o Serve as a CHCANYS representative externally (meetings, advisory committees, partner collaborations, etc.) and internally (CHCANYS clinical committee and sub-committees)

o Contribute to the development of expert knowledge on PI frameworksstrategies on leading change and priority emerging clinical and public health topics relevant to FQHC’s and clinical practice transformation

o Cross team sharing of best practices, lessons learned, tools, etc.

o Support the planning, coordination, and execution of activities and meetings related to CHCANYS' clinical, educational, public health and other related events (such as CHCANYS’ Annual Conference)

· Conduct other duties as assigned to fulfill CHCANYS’s mission.

QUALIFICATION REQUIREMENTS:

· Master’s degree (MPH, MPA, MSN, MSW, MA, etc.) in health sciences or related field

· Minimum of three years of relevant experience in Clinical Quality/Performance Improvement and program management

· Knowledge of and interest in community health and primary care practice environments. (Experience in or with a FQHC a plus)

· Solid relationship building and interpersonal skills:

§ Strong cross-cultural communication, presentation, and training/meeting facilitation skills

§ Excellent writing, research, analytical skills

§ Ability to motivate and drive change

§ Ability to support health centers and manage partner relationships remotely

· Ability to generate, analyze and report data to drive improvement

· High degree of professional maturity, commitment to excellence, independence, flexibility, initiative, and time management skills

· Ability to work collaboratively with diverse and varied individuals, teams, and populations both internally and externally

· Demonstrated awareness and value of cultural competence

· Electronic health record (EHR) and population health management platform experience preferred

· Proficiency with Microsoft Word, Excel, and PowerPoint

· Must be able to travel approximately 25% of the time throughout NYS and within the 5 boroughs of NYC; valid driver’s license required.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions unless such accommodation causes an undue hardship. Generally, the working conditions are good with little or no exposure to extremes in health, safety hazards and/or hazardous materials. While work is normally performed in an office setting, the individual must have the ability to travel, depending on assignments/projects. Our organization continues to comply with federal, state, and city guidelines, during this pandemic, to ensure the safety and well-being of our employees and clients.

The Community Health Care Association of New York State is an Equal Opportunity Employer. It is the policy of CHCANYS to provide for and promote equal employment opportunity in employment, compensation and other terms and conditions of employment without discrimination on the basis of actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, gender (including "gender identity" - which refers to a person's actual or perceived sex, and includes self-image, appearance, behavior, or expression, whether or not different from that traditionally associated with the legal sex assigned to the person at birth), disability, age (18 and over), military status, prior record of arrest or conviction, marital status, genetic predisposition, or carrier status, sexual orientation, or status as a victim of domestic violence, a sex offense or stalking. CHCANYS complies with all applicable federal, state, and local laws, regulations and ordinances prohibiting employment discrimination. We encourage applications from people of all gender identities and Black, Indigenous, and People of Color (BIPOC).

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Salary range: $65,000 - $70,000 per annum

CATEGORY: Full-Time, Exempt

TO APPLY: Please send resume and cover letter to jobs@chcanys.org.