The New York Statewide HCCN (NYS-HCCN) at CHCANYS
HCCN Infographic

Established in 2012, the New York Statewide Health Center Controlled Network (NYS-HCCN) is one of forty-nine HRSA funded networks that work together to strengthen and leverage health information technology (HIT).

Benefits & Eligibility
AmeriCorps Members

CHCANYS Public Health AmeriCorps is a partnership and collaboration between CHCANYS, the New York State Commission on National and Community Service, AmeriCorps, and the CDC.

Resources on workforce & human resources
Workforce

Various online resources compiled to provide health centers with valuable information and training and technical assistance on workforce, human resources, and National Health Services Corps Programs and other health workforce related resources.

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Current:

HCCN Infographic
Join CHCANYS AmeriCorps
Workforce

Find a Job

Patient Engagement Specialist

Patient Engagement Specialist

Apicha

****PLEASE APPLY ON OUR WEBSITE AT https://www.apicha.org/en/careers ****

 

Our mission at Apicha Community Health Center is to improve the health of our community and to increase access to comprehensive primary care, preventive health services, mental health, and supportive services. We are committed to excellence and to providing culturally competent services that enhance the quality of life.  We advocate for and provide a welcoming environment for underserved and vulnerable people, especially Asians and Pacific Islanders, the LGBT Community and individuals living with and affected by HIV/AIDS.

 

We are currently seeking a Patient Engagement Specialist to work at our 400 Broadway location.

 

Position Summary: The Patient Engagement Specialist will utilize referrals, CRM tools, etc. to enhance and increase patient engagement.  Take inbound referrals (website, calls) from patients or health care organizations, describe Apicha services, schedule new patient intakes and refer to other services as needed. Make follow-up outbound calls to prospective or existing patients to discuss Apicha’s services and schedule appointments. Utilize phone, scheduling, and CRM tools to manage call results data and scheduling, ensuring the highest quality customer service in every interaction.

 

 

Qualifications: High School Degree or GED Equivalent is required, college education preferred; Bi-lingual (Spanish or Mandarin) preferred; Adept at learning and using computer systems – familiarity with eClinical Works, Sales Force, Outlook; Proficiency with managing phone conversation and navigating computer tools simultaneously and seamlessly; Ability to work during available shifts between 9:00 am – 7:30 pm EST; Experience in customer service or sales role preferred; Strong written and oral communication skills including ability to be able to communicate effectively with all level of patients and employees; Strong time-management skills and keen eye to detail. Ability to manage all situations in a calm and positive manner.

 

 

****PLEASE APPLY ON OUR WEBSITE AT https://www.apicha.org/en/careers ****

Patient Engagement Specialist.pdf71.12 KB
Contact Organization
https://www.apicha.org/en/careers
Patient Engagement
NYC