The Dental Operations Manager works collaboratively with the dental clinic and operations team to ensure access and coordination of dental services. This position oversees patient prescreening, and appointment scheduling provides oversight to dental assistants, supervises the dental clinical coordinator and dental treatment plan specialist, assists the clinical team in patient tracking, administrative reporting, and practice management. This position requires excellent interpersonal and administrative skills, a passion for helping others, and significant experience in administrative support with knowledge of dentistry.

QUALIFICATIONS

Experience, Education

• Associate's or Bachelor's Degree required
• Three plus years of practice management in the dental industry (preferred) or healthcare-related setting.
• Three plus years of supervisory experience and experience, team building, mentoring, and coaching
• Knowledge of administrative requirements of Medicaid/Managed care and Medicare.
• Knowledge of HIPAA regulations, ADA compliance, and health information-applicable state regulations.
• Extensive dental industry knowledge.
• Proficiency in dental software (Dentrix, Epic), MS Excel, Word, Outlook, and other Microsoft Office software and equipment.

Desired Characteristics, Skills

• Excellent communication, leadership, coaching, and conflict resolution skills
• Ability to interpret appointment utilization and analyze trends/reports, etc.
• Excellent analytical and problem-solving abilities along with the ability to prioritize, multitask and consistently meet deadlines.
• Excellent time management and organizational skills
• Team player and able to build strong relationships at all levels of the organization
• Commitment to diversity, equity, and inclusion initiatives. 
• Commitment to the mission of Callen-Lorde

All full-time employees are offered a comprehensive benefits package including an exceptional no cost medical plan option for you, your domestic partner and/or your family, tuition assistance, dental insurance, vision insurance, no cost life insurance, short and long-term disability insurance, Flexible Spending Account, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan. Learn more about our employee benefits   https://callen-lorde.org/benefits/