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Director of Clinical Operations - Nurse Practitioner/Physician Assistant

Director of Clinical Operations - Nurse Practitioner/Physician Assistant


Whitney Young Health is looking to add a Nurse Practitioner or Physician Assistant to our dedicated team as the Director of Clinical Operations (DCO).  This position reports to the Chief Medical Officer and is responsible for improving, and maintaining, the efficiency and effectiveness of the clinical practice while delivering high-quality patient services by the implementation and ongoing monitoring of clinical systems. As the DCO the provider will assist the Chief Medical Officer in managing the quality improvement and practice innovation activities.


Administrative and Leadership Responsibilities:

  • Assists the Chief Medical Officer in sustaining and developing clinical systems to support the patient care delivery model consistent with the principles of the Patient Centered Medical Home.
  • Develops and supports clinical employees at all levels by providing a link between management and staff and interpreting and implementing organizational goals.
  • Provides administrative oversight to non-primary care specialty providers.
  • Assists in the planning of clinical quality improvement and practice optimization activities, providing first line supervision of clinical improvement projects.
  • Assists the Chief Medical Officer, the Senior Director of Quality and Population Health and the Director of Risk Management and Compliance in addressing concerns related to provider/patient interactions.
  • Works collaboratively with the Director of Risk Management and Compliance in facilitating compliance and minimizing risk in the clinical areas.
  • Works collaboratively with clinical and operations teams to develop and update the Department’s clinical policies and procedures.
  • Functions as a member of the organization’s Clinical Integration and Quality Committee.
  • Attends regular meetings of the Medical Management Team, provider meetings, as appropriate.
  • Serves a clinical champion/super user of the electronic medical record and data warehouse software, participates on data governance team. 
  • Develops and monitors the primary care practice on-call coverage schedule .

Clinical Rotations and Occupational Health: 

  • Serves as liaison with schools for placement of students seeking rotations at WYH.
  • Fields requests from students, queries providers in-house, and coordinates placements.
  • Follows-up on agreements between WYH and participating schools.
  • Acts as medical department point of contact regarding documentation as required by DOH Occupational      Health for employees and other health center visitors.
  • Coordinates health assessment appointments, follows-up on missing documentation and assists with annual      health processes (i.e. Flu Clinics).
  • Collaborates with Human Resources to monitor/track individuals in clearance process.

Clinical Responsibilities: 

  • Performance of health assessments, including a thorough history and physical examination, ordering or performing certain diagnostic tests, and diagnose the nature of common acute and chronic conditions.
  • Management of common acute and chronic illness, including minor trauma, episodic problems, common chronic disorders, as well as counseling and education with regard to such problems, performance of minor surgical procedures and initiation of life-saving procedures in emergencies.
  • Discusses health concerns/diagnoses with the patient and together determines an appropriate plan of care.
  • Referral of complex and high priority cases to the physician practice with regard to complicated diagnostic problems, serious illness, complicated therapeutic problems, reevaluation of chronic conditions, etc.
  • Collaborates with the care management team to engage high risk patients in care management. 
  • Works as a member of the health team, and assists in education of patients and the target community in preventive health care and health maintenance concepts.
  • Clinical Systems to oversee the employee health functions and provides employee health assessments as appropriate.

Quality of Service:

  • Documents all patients encounters completely and in a timely manner. This includes proper documentation of phone calls, prescriptions, and if applicable, the complete dictation of patient visits for a session prior to leaving the health center.
  • Completes notes including locking of electronic charts within 5 business days of the patient’s visit.
  • Demonstrates compliance with the NCQA Patient Centered Medical Home standards
  • Adheres to clinical practice guidelines that are adopted by the specialty group or an appropriate committee.
  • Keeps medical knowledge current through attendance at medical CME programs.
  • Maintains an acceptable level of compliance with clinical and regulatory standards including medical record documentation per the Joint Commission standards.


  • Demonstrates excellence in both internal and external customer service.
  • Understands and is able to effectively communicate HIPAA compliance, corporate compliance and client confidentiality.
  • Ensures and/or remains in compliance with local, state, and federal regulation, i.e. DHHS HRSA and NYSDOH, and all accreditation standards (e.g. Joint Commission and NCQA-PCMH).
  • Adheres to the National Patient Safety Goals as defined by the Joint Commission and Whitney M. Young Jr. Health Center.
  • Completes other duties as assigned.

Teaching and Community Involvement:

  • Supervises the Nurse Practitioner/Physician Assistant students and coordinates the learning of students from other disciplines.
  • Acts as a resource to staff and the community regarding current trends in health care as well as specific health issues.
  • On-boards new medical staff members to WYH to orient to the EHR, population health data warehouse and clinical policies and procedures  


Graduate of an accredited Nurse Practitioner/Physician Assistant training program with current licensure and registration as a Nurse Practitioner or Physician Assistant in the State of New York; at least five (5) years clinical practice experience; three or more years of managerial or administrative experience. Completion of a required State/National Certification Program; demonstrated competence in multi-cultural medical setting.


Clinical leadership experience; Previous experience providing medical care within a primary medical care environment; Bilingual/Multi-lingual abilities; Experience in Community Health; Experience with EHR optimization and population health systems.

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.

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