Care Team Associate

Reports to: Director of Operations, Internal Medicine

 
131-72 40th Road
Flushing, New York, 11354
United States

The Care Team Associate is a trained medical office assistant who will be assigned to either a medical assisting or patient services representative role, based on the needs of the clinical unit. 

Responsibilities:

• Registration competencies
  • Complete all aspects of registration, including insurance verification and sliding fee scale
  • Handle phone calls appropriately
  • Monitor patient flow and address wait time or other concerns
  • Assess and assist with patient needs including questions regarding insurance, scheduling, and referral
  • Collaborate with other care team members to address patient needs
• Medical assisting competencies
  • Perform clinical tasks such as taking vitals, phlebotomy, EKG, Point-of-Care, CLIA-waived procedures, other routine procedures and tasks as assigned
  • Conduct screening using standardized tools, interview patients, take history, and chart documentation
  • Offer preventive screening services and provide patient health education
  • Disinfection and tidiness of clinical area and medical equipment
  • Conduct pre-visit planning, manage provider panel and support smooth patient flow
  • Assist with inventory management
  • Assist provider with office procedures
• Perform other duties as assigned

 Minimum Qualifications:

• Associates Degree, equivalent college credits, or 2 years of work experience
• Work experience in the health care field preferred
• Medical Assistant Certification preferred
• Basic CPR (BCLS) Certification required (Health Center will provide if needed)
• Bilingual in English/Bengali (Bangla)
• Excellent interpersonal skills, ability to work as part of an interdisciplinary team
• Maintain a cooperative relationship with co-workers
• Respond promptly to requests
• Adapt to changes in practice operations and workflows as they emerge
• Approach work with a good attitude and flex
• Good problem solving skills

 Compensation and Benefits:

• Full-Time Salary: $50,000 - $52,000 per year
• Medical insurance
• Employer-paid dental, disability and life insurance
• 403(b) retirement savings plan
• Flexible spending accounts for transit, parking, health and dependent care
• Paid time off (28 days for the first year of employment)
• Tuition reimbursement for eligible employees, and
• The Health Center is qualified for Public Service Loan Forgiveness (PSLF) program