Position Desired: Administrative or Health Education role in a progressive, mission-driven organization Location Desired: Westchester, Putnam, Orange or Rockland Counties Area of Expertise: Administration-Management
42 Bishop Lane ~ Briarcliff Manor, New York ~ 10510 (914) 236-9826 ~ firstname.lastname@example.org
SUMMARY OF QUALIFICATIONS
Hands-on administrative and marketing professional with experience in:
Office and Project Management • Patient Relations / Vendor Management • Community Outreach / Events
Director, Community Outreach and Health Education May 2017-Present
Manager of Marketing, Outreach, and Health Education August 2015-September 2016
Executive Office Assistant May 2015-August 2015
Wrote a comprehensive strategic plan for marketing and outreach, including social media strategy.
Wrote Summary Statements and coordinated Prior Approval Review application for Article 31 status with NYS Department of Mental Health as well as one Limited Review application and one Certificate of Need application.
Produce and launch patient education and community outreach events. Create and send press releases to government leaders and county-based organizations, Community Based Organizations (CBOs), and other relevant partners.
Member of PCMH and DSRIP project teams for chronic disease patient education and outreach programs.
Create outreach program and schedule for mobile dental services rollout. Ensured patient insurances were effective prior to visits. Secured a $2500 donation from Medicaid HMO for the project.
Produced and managed preventive care wellness program for patients and families, including evaluating eligibility and program marketing.
Develop and manage relationships with Rockland County Department of Health and Mental Health, Medicaid Managed Care HMOs, pharmacies, financial services organizations, churches, food pantries, and other community-based organizations (CBOs).
Coordinated compliance training for all staff, including HIPAA, OSHA, Domestic Violence, and Elder/Child Abuse.
Create all marketing and health education materials and health center website, writing all copy and securing proper translation into Haitian Creole and Spanish.
Partner with Media Manager to execute mass mailings to patients for PCMH compliance.
Assist customer service and registrars in resolving patient issues when necessary.
Administrative responsibilities related to Executive Office, including but not limited to:
Attending Executive Board meetings, representing the marketing function; and taking/drafting minutes.
Drafting letters to help secure Immigration and Social Services benefits for patients.
CAREPAX Medication Therapy Management Program
Director of Marketing and OutreachSeptember 2016-May 2017
Created and executed new marketing, outreach, and sales strategy, including goals and objectives for a start-up division of a community pharmacy.
Utilized network of industry contacts to conceptualize and execute presentations, host meetings, and sponsor outreach events with organizations including Rockland and Westchester County Departments of Health and Aging, HMOs, pharmacies, financial service companies, churches, food pantries, and other community-based groups.
Created social media posts and images for Facebook, Twitter and LinkedIn.
Assisted in the development of an employee training program for the sales department.
Sourced and interviewed enrollment specialists and care coordinators.
Coordinated presentation schedule for Director of Sales.
Oversaw stock of marketing and presentation materials; and coordinate all planning for presentations and events.
Worked with translation service company to translate enrollment and marketing materials into Spanish.
South Orange Gynecology, P.C. October 2012-May 2015
Medical Office Manager April 2014- May 2015
Administrative Coordinator January 2013-April 2014
Receptionist October 2012-January 2013
Oversight of all personnel within the practice including hiring, discipline, performance, and HIPAA
Managed patient relations and resolved issues when
Provided support for medical expert cases; including typing reports and performing medical legal
Worked closely with outside billing company to resolve billing/collections issues. Called in payroll to ADP.
Scheduled patients for general gynecological appointments and office-based
Updated provider credentialing through CAQH.
Partnered with Medical Director to ensure Joint Commission compliance and Office-Based Surgery re-accreditation.
Developed and launched two websites and marketing materials for the practice. Coordinated SEO and advertising.
New York-Presbyterian Hospital July 2005-August 2009
Administrative Manager (Part-Time) October 2007-August 2009
Managed all day-to-day operations for the Borderline Personality Disorder Resource Center (BPDRC).
Responded to all calls to the Center. Located treatment resources for those affected by Borderline Personality Disorder (BPD) and related illnesses. Maintained call log for each call. Maintained and expanded resource database.
Planned and organized educational and awareness
Planned and attended quarterly BPDRC Advisory Board meetings.
Created new marketing materials, including a targeted adolescent brochure and new
Program Coordinator, Resident Education July 2005-October 2007
Managed the day-to-day administrative operations for the OBGYN residency
Coordinated the weekly Grand Rounds schedule and planned three weekly didactic
Researched and managed the implementation of a full 360° evaluation system: Created over 80 evaluations for all rotations and ensured residents’ timely
Created new departmental policy for residents’ protected time. Result: Duty hour compliance for October, 2004: 8.5% Duty hour compliance for October, 2005: 5%
Managed all aspects of restructuring recruitment for five PGY-1 positions. Result: Academic Year 2005: Four out of five positions filled. Academic Year 2006: All positions filled, with five of top ten candidates on rank
The Center for Wound Healing, LLC August 2004-July 2005
Supported Chairman/Medical Director, President, Chief Operating Officer, and Chief Medical Officer.
Operating unit liaison to the corporate office for personnel, technical, and operational
Organized physician training symposiums prior to opening of new units. Result: Attendance grew 50%.
Competitive analyses of office and shipping supply vendors saved 40% on shipping, and over 30% on office supply costs. Analysis of company’s cell phone usage resulted in saving hundreds of
Executive HealthSearch, Inc. / Koren, Rogers & Dowd Associates, Inc. March 1998-April 2004
Director/Executive Assistant to the President
Handled all marketing initiatives and assisted with many aspects of the retained search process.
Consumer Health Information Specialist (CHIS) Certification – In Process 2018
Medical Library Association
Master of Arts in Educational Psychology 1997
Rhode Island College, Providence, Rhode Island (Magna cum Laude)
Bachelor of Arts in Psychology 1995
Roger Williams University, Bristol, Rhode Island (Magna cum Laude and top student in major)
Microsoft Office for Mac and PC; PowerPoint; Publisher; Photoshop; Medics Premier/ADS; and Allscripts EMR.