Position Desired: Social Worker-Counselor Location Desired: Brooklyn/Queens/Manhattan Area of Expertise: Mental Health
Compensation Desired: Salary Travel Desired: Some Travel
Eira Manzano, MHS 155 Ellery Street, Brooklyn, NY 11206 (215) 888-3265 email@example.com HUMAN SERVICES SPECIALIST Expert in Program Planning, Coordination, and Case Management Improvement.
Professional Summary - Service-focused, bilingual human services professional dedicated to providing a positive social change in the community and the consumer’s lives. 9 + years of experience building community support and strategic partnerships to serve the needs of disadvantaged youth and adults, including homeless, special-needs populations and intellectual disabilities. Reputation for providing level of care that inspires optimum mental and emotional health. Excels in program and organizational planning, with documented success overcoming challenges of limited resources and financial constraints to provide high-quality, cost-effective and comprehensive service offerings.
• Excellent computer skills including knowledge of CareWare, Outlook, Microsoft Word, PowerPoint, Excel • Accomplish goals with in complex, fast-paced and dynamic environments • Ability to work independently and collaboratively with others • Case Management Improvement • Program Process Development & Implementation • Fluent in Spanish, written and oral • Staff Development and Training • Counseling & Group Facilitation • Interpersonal skills • Community Outreach • Assessment & Documentation • Highly self-motivated and detail oriented • Coordinating, planning and organizational skills
M.H.S., Master of Human Services- 2011 Lincoln University, Philadelphia, PA
BA, Liberal Studies-2008 Neumann University, Aston, PA
PROFESSIONAL EXPERIENCE Medical Case Manager Supervisor 2008/Present BEBASHI-TRANSITION TO HOPE- Philadelphia, PA Catalytic leader providing supervision and mentorship for 6 case managers. Screen and assign cases to case managers, monitor case management activities for 30 clients and ensure consistent client documentation and reports to meet and exceed funding requirements. Facilitate weekly support groups to discuss side effect management, adverse reactions and community stigma for HIV positive clients. Projects and Accomplishments: Applied group dynamics techniques that improved consumer buy-in and increased group attendance by 50%. Increased new hire productivity by 60%; developed a structured, interactive and educational training program for new case managers to provide a clear understanding of treatment and resources. Developed a Consumer Advisory Board to improve the quality of medical case management. Implemented tools to strengthen relationships between consumer and case manager resulting in improved client’s engagement and compliance with HIV treatment; increased case management performance by 60%. Created and implemented medical quality assurance system to suppress clients viral load; 87% of clients are seeking and have remained in treatment. Increased program operations by 85%. Developed system to manage 20+ employee schedules, onsite and offsite appointments; implemented case management teams to increase staff communication, collaboration and support.
Data Entry Clerk 2006-2008 ASPLUNDH-Philadelphia, PA Provided logistical support. Scheduled tree pruning and removals, right-of-way clearing and maintenance, vegetation management, and emergency storm clean up. Reported overhead and underground line construction, meter reading and installations, infrared inspection, utility pole maintenance, and street lighting/traffic signal services. Improved monitoring and office management system by 85%; developed and maintained organized system of tracking, monitoring and prioritizing tasks. Dispatched aerial side trimming, emergency side work and herbicide equipment needed for supportive services. Notified key personnel in areas that may be affected by severe weather damages within timely manner. Scheduled on-going training through Line Clearance Qualification Standards and various safety initiatives.
Administrative Assistant 1997-2000 NYC DEPT. OF HEALTH & MENTAL HYGIENE- New York, NY Coordinated and directed office services, record keeping and budget preparation to aid executives. Prepared and distributed written correspondence and internal documents, invoices, reports, memos, letter and financial statements using word processing, spreadsheets, databases, and/or presentation software.
Identified complex problems and reviewed related information to develop and evaluate options to implement solutions. Scheduled itinerary for executives; maintained personnel schedules and travel arrangements. Prepared agendas and made arrangements for committee, board, and various other meetings.