Position Desired: Healthcare Manager Location Desired: New York City Area of Expertise: Administration-Management
Compensation Desired: Salary Travel Desired: Some Travel
In the interest of exploring career opportunities within your organization, I have enclosed a copy of my resume for
your review and consideration. It will furnish you with information relative to my training, experience and capabilities.
I realize in order for a company to be successful, it takes employees who are responsible, dedicated and have the
ability to work cohesively with clients and co-workers. I believe that I possess these vital qualities and can materially
contribute toward to ongoing success of your organization.
If you are seeking someone who possesses a strong work ethic, is professional, organized and detail-oriented.
Is team-oriented in facilitating processes and procedures as well as possess excellent interpersonal, written and verbal communication skills with the ability to work independently with minimal direction, I am the perfect candidate.
I have experience in reviewing enrollment issues using eMedNY and other State Medicaid Data systems.
I have evaluate managed care issues and made next step determinations. I have also interacted with local district, SDOH, eMedNY and Enrollment Broker staff to resolve MC issues. I also have familiarity with MC/MLTC and Medicaid programs, third party health insurance experience, knowledge of the communities I serve.
I would appreciate the opportunity for a personal interview where we can discuss my qualifications in greater detail.
My current compensation, including bonuses, is in the $90s.
In the meantime, thank you for your consideration.
Yvonne De Jesus New York, N.Y. 10029
Yvonne De Jesus Phone: (347) 602-1283
New York, NY 10029 Email: email@example.com
EDUCATION 2016 – Present 70 credits Bachelors in Healthcare Administration Southern New Hampshire University 2000-2004 Associates Early Childhood Education CUNY - Borough of Manhattan
1982-1983 Medical Secretarial / Transcription Certificate, USHCI Training School
EMPLOYMENT 2013 – Present Jewish Home Lifecare-HAPI 718-367-1311 New York, NY
Administrator of Systems and Field Operations
Interprets and maintains consistent and concise lines of authority and responsibility. Ensures that contractual agreements are current and complied with. Provides supervision to management team of 8 Client Service Managers, as well as 2 Compliance CSM's, Authorization CSM and Receptionist. Holds regular weekly meetings with staff. Ensures compliance of the agency with all applicable Federal, State and local statutes, rules and regulations. Interprets the policies and services of the agency to staff. Reviews and revises administrative policies and procedures o reflect compliance with regulatory requirements. Ensures that there is a sufficient number of qualified staff to coordinate, direct, and deliver service to clients. Reviews and revises job descriptions annually, ensures the completion of performance appraisals. Ensures orientation of new staff, implementation of appropriate disciplinary action. Ensures the development and implementation of a client complaint and incident reporting procedure. Assist in managing daily office activities Maintain and manage staff and customer files. Assist with recruiting, interviewing and orientation of caregivers. Provide superior customer service and compassion for new clients and their families. Processing of Payroll and MINI payroll exports to Finance. Ensures compliance with union agreements. Promotes positive work environment for staff.
2006 – 2013 Jewish Home Lifecare-HAPI 718-367-1311 New York, NY
Administrative Client Service Manager
Day to day supervision and management of coordination Department comprising of 9 Client Service Managers and Compliance Coordinator. Supervision of aides to assure adherence to policy and procedure. Assuring compliance with ATL system for field staff. Following up on complaints and incident as well as corrective Disciplinary actions for field and administrative staff. Provides coverage for office staff, authorizes time off and vacation time. On-Call as needed for issues requiring supervisory input. Responsible for intake and discharge activities. Establishes methodologies for effective operations.
2004 – 2006 Patient Care, Inc. 212-594-1944 New York, NY
2006 - Assistant Supervisor of Operations (promotion) Direct supervision over 15 Coordination staff and 15 administrative crisis aide staff. Confirmed weekly payroll as well as reviewing of administrative staff attendance for submission to payroll. Reviewing of daily night notes and following up with supervisory staff. Coordinating staff as necessary, including approval of time off and vacation requests. Assists Supervisor/OPS to ensure prompt follow up of weekend issues such as no shows, incidents and patient complaints. Compiles and completes Microsoft/excel reports. Providing coverage for absences of Supervisor of Operations.
2004 - Private Duty Coordinator
Supervision of a caseload of more than 70 private paying clients and more than 500 home health aides. Accountable for making appropriate contacts with Residential sites and clients to assure compliance. Responsible for inputting new cases, hours ordered, changes of hours as per client or residential providers request. Responsible for Client complaints and incidents. Informing Nursing staff of readmissions or hospitalizations, employee evaluations and inputting of payroll into system.
2003-2004 MFY Health Services 212-254-1456 New York, NY
Home Care Supervisor Accountable for contacts with vendors and clientele to assure compliance. Implementing changes or increases in services hours. Responsible for supervision and approval of payroll by Time sheet and automated time and leave system. I was responsible for correction of payroll problems as well as client and employee mediation. Completing complaints and incidents as well any disciplinary actions for field staff. Monthly On-call responsibilities.
1987-2002 Union Settlement Home Care, Inc. 212-828-6182 New York, NY