Assist Vice President of Programs to review quality improvement goals and objectives and note any performance trends for the fiscal year for all agency programs.
Work with program directors and staff to develop, implement and track outcome, and quality improvement measures.
Support with the development, revision and implementation of program policies and procedures to ensure compliance with funding regulations and best practices.
Monitor/Audit programs to ensure compliance with contract standards; work with program supervisors to respond to develop and implement corrective action plans when needed following audit findings.
Facilitate monthly Consumer Advisory Committee.
Facilitate and report on agency wide annual Consumer Satisfaction Survey, and report on The Patient Characteristics Survey (PCS), per The Office of Mental Health (OMH).
Co-facilitate monthly Incident Review Committee: track, analyze and report on agency wide incident and response trends.
Serve on the Quality Improvement Committee.
Develop quarterly Corporate Compliance/QI summary reports to be presented to senior management.
Complete and enter Level of Services (LOS) reporting information into The New York City Department of Health and Mental Hygiene (DOHMH) system to ensure that agency programs meet their contractual service provision obligations.
Provide agency annual internal training on HIPAA compliance, including confidentiality, and collaborate with management to implement staff or agency-wide specific trainings.
06/2013 – 07/2014 Visiting Nurse Service of New York New York, NY
Administrative Coordinator, Quality Management
Organized and coordinated the preparation of correspondence, data, and drafting materials for presentations and reports.
Coordinated projects with external vendors and ensured compliance with deadlines.
Maintained detailed project documentation, including meeting minutes, action items, and issues lists.
Followed-up, documented, and reviewed Quality of Care cases (QOC’s) for Quality Department for efficiency.
Assisted in the development of the department budget, including the reconciliation of all purchase orders and requisitions for direct reports and expenses.
Provided project management coordination and support, including HEDIS related projects within the department.03/2011 – 06/2013
Administrative Assistant to the President and CEO, Executive Office
Provided high-level support to the CEO and President, and Executive Staff with day-to-day administrative logistics.
Accountable for all setup for meetings and conferences, including distribution of training materials and meeting minutes.
Assisted with department budgetary process.
01/2005 – 10/2010 NYC Environmental Protection Flushing, NY
College Aide, Budget Department
Reviewed and prepared engineer’s timesheet for accuracy and provided statistical reports for authorized payments.
Assisted in the development and maintenance of all Interfund Agreement (IFA) reports.
Participated in ad hoc projects as needed.
The Graduate Center: The City University School of Professional Studies – New York, NY May 2015
Master of Arts in Urban Studies
Concentration: Health Care Policy & Administration
Hunter College – New York, NY May 2010
Bachelor of Arts in Sociology
Proficient in the following: Microsoft Office, PeopleSoft Financial, Visio, Aspen Financial, AWARDS and eCOMPAS databases.