Open Door Family Medical Centers has been serving low-income, under-served residents and those lacking access to health care in the communities of Westchester and Putnam counties for more than 40 years, providing high quality primary health care and human services at affordable prices.
This year, Open Door will be the medical home for more than 50,000 patients, providing more than 250,000 visits. Our family medical services include primary medical care, dentistry, mental health, optometry, podiatry, and women’s health in Ossining, Sleepy Hollow, Port Chester, Mount Kisco, and Brewster, NY.
Open Door believes that healthcare is a right, not a privilege, with primary care to be affordable and delivered cost-effectively. We believe that healthy individuals and families are the foundation of a caring society, and that those empowered to lead healthy lives contribute significantly to our communities’ success. For additional information, please, visit www.opendoormedical.org.
Open Door is seeking a Call Center Representatives for its Family Medical Centers in Westchester and Putnam counties. The Call Center Representative will report to the Director of Practice Administration & Call Center and will be based in Ossining, NY. The Call Center provides assistance with all incoming calls to our centers and supports access for care to our patients for medical, dental, and behavioral health services provided throughout our locations.
All Open Door Family Medical Centers are located in Westchester and Putnam counties located just North of New York City, which offer excellent schools, easy access to a multitude of outdoor activities, and superb transportation connections to New York City.
Provide superior Customer Service to Open Door Family Medical Center patients, providers and colleagues.
Accurately and promptly answer incoming telephone calls, eCW messages and Patient Portal inquiries.
Serve as a liaison between care providers and patients to ensure that patients can access medical services, medications, and other crucial aspects of health care in a timely manner.
Document thoroughly and accurately patient communications and actions taken on their behalf in our electronic records.
Follow procedures to correctly prioritize patient needs with provider availability.
Use appropriate means of communication for serving our patients’ needs (appointment, telephone encounter, overhead pages) with required staff.
Respond to emergency calls according to established procedure.
Maintain patient confidentiality at all times, following HIPAA and Open Door Family Medical Center guidelines.
Demonstrate ability to know when to request supervisor or additional support to meet the needs of our customers, patients and the community.
Participate in special customer service projects intended to further engage or provide general education about the services offered at our centers.
Represent Open Door in community outreach activities.
Bilingual English/Spanish with written and verbal fluency in both languages.
High School Degree required. College credits, Associates Degree, Bachelor’s degree preferred.
Medical office experience is preferred
Proficient in computer use and experience with MS Office applications, including Excel.
Customer service experience required. Experience with community and health organizations preferred.
Excellent telephone manners required.
Enjoys working in a team-based environment.
Responsive and comfortable working in a fast-paced environment.
Ability to work well with both external and internal customers, exhibiting empathy and excellent communications skills in the written and verbal exchanges.
Ability to function well in a culturally sensitive manner within this organization’s philosophy and mission.
Passionate about providing high quality care to low-income, under-served residents and those lacking access to health care.
There are many fantastic benefits to a career at Open Door Family Medical Centers. In addition to working to effect positive change in the health and lives of thousands residents of Westchester and Putnam counties, Open Door offers its employees a stimulating, diverse and team-based work environment with comprehensive benefits including medical, dental, life insurance, flexible spending accounts, 403(b) and 401(k), generous paid time off, onsite Wellness facilities, and educational assistance. Aside from excellent benefits, we offer a competitive salary and annual bonuses based on patient care. As a community health clinic serving the underserved in high needs areas, Open Door qualifies our health care providers for federal and New York State loan repayment programs that can significantly reduce their eligible outstanding educational loans.
At Open Door, we enjoy working in a team-based, patient-centered environment and value the benefits of a diversified workplace that values our patients and the communities we serve.
If you want to make a difference in the lives of thousands of patients in the health of our communities of Westchester and Putnam counties, and if the position speaks to your capabilities, experience and commitment to improve the health of our communities, please complete the application, upload your resume and cover letter with salary requirements. Qualified candidates will be contacted by phone and/or email.
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