The Substance Abuse Care Coordinator works directly with patients in addiction treatment or recovery and their Health Center primary care provider to coordinate patient care and services. This work may also involve families and friends of the patient. The Substance Abuse Care Coordinator works with service providers to engage resources and achieve coordination of care for the patient; this includes providing enabling support services to the patient. The Substance Abuse Care Coordinator works directly with Patient Service Representatives-Integrated (PSR-Is), Providers, the Family Practice Administrator, Clinical and other Care Coordinators, the Health Informaticist, and Billing staff to ensure smooth continuum of care for identified patients. This includes customer service, making follow-up appointments, referrals, telephone calls to patients, ensuring patients are able to make scheduled appointments, directing inquiries, facilitating telepsychiatry for appropriate patients, keeping records and assisting the medical team as need to facilitate care coordination for patients.
Bachelor’s degree in health or social science field, preferably with substance abuse course work or three to five years’ experience working as a Care Coordinator and/or in the substance abuse/social work field. Knowledgeable in medical terminology and computer skills. Additional skills to include teamwork, knowledge of patient care, substance abuse, access, and compliance issues. Excellent interpersonal and verbal communication skills. Skilled with computers and computer applications. Attention to detail and problem resolution skills. Positive attitude and high energy, is a quick learner, is adaptable to change, and is resourceful and proactive when identifying and resolving problems.