Apicha Community Health Center

Position Title: Referral Specialist
Position Location:
400 Broadway, 2nd Floor
New York, NY 10013
United States

County: New York (Manhattan)

Contact Name: Juliana Senior HR Generalist
Contact Email:
Contact Phone: 6467445376

CHCANYS Member Info: Non Member

Position Description:

Position Title: Referral Specialist

Reports to: Director of Clinic Operations

FSLA: Non-exempt


  • Maintain ongoing tracking and appropriate documentation on referrals to ensure patient safety.
  • Per referral guidelines, provide appropriate clinical information to specialist. Relates given information concerning patient's clinical background and referral needs.
  • Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis and prognosis as documented on the referral.
  • Review details and expectations about the referral with patients.
  • Identify and utilize cultural and community resources. Establish and maintain relationships with identified service providers.
  • Ensure that referrals are addressed in a timely manner.
  • Follow-up with referrals to ascertain attendance and obtain a completed report.
  • Remind patients of scheduled appointments via mail or phone.
  • Performs other duties as may be assigned


  • High school diploma required; medical assistant certification preferred
  • Strong customer service focus
  • Effective verbal and written communication skills
  • Organized and able to manage competing priorities
  • Good judgment
  • Resourcefulness in problem solving
  • Able to take and follow through with delegated tasks
  • Ability to work with all clients regarding their individual health maintenance needs.
  • Ability to work both independently and in a team to meet the objectives of all programs.
  • Ability to work with people from diverse background in multi-cultural setting required.
  • Knowledge eClinicalWorks EMR preferred.

Special Instructions:

To apply please send your cover letter and resume to Mmihai@apicha.org with subject line "Referral Specialist".

Compensation Range: 400 Broadway, 2nd Floor

Compensation Type: Hourly

Job Type: Other

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