Trillium Health, a Federally Qualified Health Center Look-Alike, is a community health center offering access to affordable care for all, with a special focus on meeting the needs of LGBTQ people, communities of color, and underserved populations.
Nationally recognized for outstanding patient-centered care, the team at Trillium Health provides a wealth of knowledge and experience. Our expansive array of services, including testing and treatment, laboratory services, primary and specialty care, and an on-site pharmacy, makes it easier for patients and clients to receive the complete care they need, all in one place.
Our authentic commitment to diversity and inclusion is evidenced through our hiring practices, our employee programs, and our compassion for everyone we serve. Based in downtown Rochester, with satellite locations in Bath and Geneva, and MOCHA centers in Buffalo and Rochester, Trillium is deeply invested in building community. We proudly sponsor many other nonprofit organizations throughout the area and participate in a wide range of community events.
Trillium’s employee-centered company culture and exceptional benefits have contributed to impressive growth in recent years, raising our staff total to more than 250. We hope you will consider joining us on this upward path and becoming a part of the Trillium Health family.
We are currently recruiting for a Project Manager.
Key Job Responsibility Areas:
Manage and provide support to the organization’s long-term initiatives and short term projects utilizing the 5 key process groups of project management: Initiating, Planning, Executing, Monitoring and Controlling, and Closing
Provides the structure for the project utilizing PMO-standard project management tools and approaches
Work closely with Operations leadership and members of Executive Leadership to evaluate the strategic alignment of initiatives and projects
Provide project support at the behest of the Agency prior, during, and after the standard work day where project requirements demand
Build and maintain strong internal and external stakeholder relationships through regular meetings, follow up, and communications
Develop project documentation with key project stakeholders that clearly document project goals, time tables, status, budgets, change requests, and success criteria
Manage project tasks to ensure project delivery within allotted budget and time
Ensure project-reporting requirements are met
Secure needed training in collaboration with Human Resources and department supervisor to teams to achieve performance targets.
Design and execute communication channels amongst team member
Project Management Support
Provide support/assistance as assigned for organizational wide initiatives and projects
Complete research projects, cost/benefit analysis, and other associated evaluations
Complete assigned project deliverable while demonstrating attention to detail, timeliness, and quality
Track documents and project assignments to ensure that deadlines are met
Manage and support business operations to meet internal and external stakeholder expectations and company goals by supporting key organizational activities including, but not limited to: Policies and Procedures, Emergency Management, Tele-Health, and Federally Qualified Health Center (FQHC)
Liaise between Executive Leadership, management, other staff in the organization, and external partners to ensure smooth operations delivery
Identify problems in operations process and resolve them in a timely manner
Follow standard operating procedures for efficient business operations
Maintain clear and accurate operation’s documents/procedures
Ensure operational directives are carried out and supporting metrics/reports are compiled and evaluated
Requires the ability to relate to people of diverse backgrounds, cultures, races, sexual orientations and gender identities or expressions
Responsible for maintaining confidentiality of all patient, client, proprietary, and protected information
Employees are accountable for meeting performance standards of their departments. They participate in compliance audits and quality improvement plans
Other duties as assigned
Skills & Qualifications
Bachelor’s degree and two years professional experience assisting with or directly coordinating organizational initiatives, projects, programs and/or services in a health care or community based organization environment; or equivalent combination of education and experience. Excellent proficiency in MS Office (Outlook, Word, Excel, Power point) required. Formal training and/or certification in Project Management is preferred.
Must be highly organized and have the ability to manage own time and the time of others effectively.
Expert level communication (written and verbal) skills, strong decision making ability and attention to detail are equally important.
Possess excellent critical thinking ability; using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Independent judgment and analytical skills are required to plan, prioritize and organize a diverse workload.
The position requires a high degree of confidentiality, diplomacy, attention to detail, organizational skills, flexibility and self-confidence.
Must possess initiative and the ability to effectively lead in an environment in which collaboration is highly valued and reporting relationships are not direct; possess a flexible, “can-do” attitude.
Must be team player but can also work on own initiatives independently.
The ability to interact with staff and external partners (at all levels) in a fast paced environment, sometimes under pressure, remaining positive, flexible, proactive, resourceful and efficient, with a high level of professionalism is crucial to this role.
Experience in assisting or directly managing multiple, simultaneous and occasionally complex projects so that they achieve desired results and operate within projected scope, schedule and budget.
Exercise discretion handling of financial and other confidential information.
Ability to effectively manage and maintain budgets.
Experience with formal project planning and management preferred.