On the outside, Trillium Health may look like a neighborhood health center that provides accessible, affordable services to the community. On the inside, we’re focused on caring for all of an individual’s needs. “Extraordinary care, always,” is not just our noble purpose at Trillium Health, it’s our operational system. Our mission targets the complex vulnerabilities of our community, as we address the social, physical, and behavioral needs of those we serve, all under one roof.
Born from the HIV/AIDS epidemic, Trillium Health has grown into a Federally Qualified Health Center (FQHC) Look A-Like, allowing us to expand our reach and serve those who too often face barriers to care. From primary medical care, to LGBTQ affirming care, we are committed to our community. If you are interested in an organization that truly cares, Trillium Health may be for you.
We are currently recruiting for a Patient Service Representative.
Under the direct supervision of the Manager, and Practice Administrator responsible for performing a variety of non-clinical duties in support of patients, clients, clinic medical providers and other ancillary staff following established methods and procedures.
Serving as the face of the office and greeting all patients with a smile and friendly attitude
Using EMR to coordinate and schedule patients
Answers telephones, route incoming calls and initiate triage request if necessary in a phone call center setting
Checks voicemail system regularly throughout the day
Checking patients in/out; verifying patient demographics, entering in health insurance information
Collecting co-pays and other fees for services and process payments
Entering medical records into EMR system
Conduct reminder calls to patients to confirm upcoming appointments and reschedule missed appointments
Faxes medical documentation as needed and requested by clinical staff and outside agencies
Sorts, scans and routes incoming mail to the appropriate provider into the EMR in a timely manner
Routing inbound faxes within the EMR to the appropriate provider; attaching results to orders
Assist in obtaining medical records from previous providers and ensures they are received
Manage release of medical records; track when sent and received
New Patient Intake; insurance assistance in finding appropriate coverage if applicable. Sitting with patients 1:1 prior to their appointment on the same day.
Assist in obtaining required income disclosure, as well as, documentation to verify that income.
Assist in outreach/education/enrollment assistance as directed by your supervisor
Maintain provider schedules to accommodate PTO/CME/Conference; rescheduling of patients as needed.
Assist with various Administrative requests.
Requires the ability and commitment to respect and support inclusiveness and diversity including but not limited to individuals of different backgrounds, cultures, races, ages, sexual orientations, gender identities or expressions, experiences, opinions, etc.
Requires individual demonstration of commitment to the One Trillium behaviors and business impacts and modeling them in the organization.
Responsible for maintaining confidentiality of all patient, client, employee, protected and proprietary information.
Employees are accountable for meeting the performance standards of their departments and must participate as requested in compliance audits, process improvement and quality improvement plans.
Other specific duties as assigned.
1 – 3 years of experience working in a medical office or clinic required.
Medical Office Assistant Certification required
Medent Experience preferred
Ability to react calmly and effectively in emergency situations.
Good telephone manners and etiquette.
Ability to understand and follow verbal and written instructions.
Ability to communicate clearly with patients and other staff.
Good oral and written communication skills in English.
Bilingual skills in Spanish preferred.
Skill in documenting and maintaining patient care records.
Excellent computer and organizational skills.
This position has full access to sensitive and confidential medical records and HIV related information on all parents.
While performing the duties of this job the employee is required to stand, sit, walk, use hands to finger, handle, or feel; reach with hands and arms, talk and hear. Occasionally the employee must stoop, bend and lift or move up to 25 lbs. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.