Care for the Homeless

Position Title: Health Information Manager
Position Location:
30 East 33rd Street 5th FL
New York, NY 10016

County: New York (Manhattan)

Contact Name: HR
Contact Email:
Contact Phone: 212-366-4459
Contact Fax: 212-462-2948

CHCANYS Member Info: Member - Organizational

Position Description:

The Health Information Manager will oversee the Health Information Management (HIM) Department. The individual will be responsible for 1) managing CFH's HIM system 2) ensuring EHR functionality within all Article 28 clinics; 3) interfacing with internal HIM staff and external HIM vendors and 4) leading the generation and consolidation of clinical data. This employee will work as part of the Patient-Centered Medical Home (PCMH) team.


  • Manage a robust EHR system
  • Lead the workflow analysis, design, configuration, evaluation, testing, implementation, training, end-user support, and maintenance of HIM systems
  • Support EHR users by facilitating training, troubleshooting issues, generating workflows and communicating frequent updates
  • Ensure EHR performance to meet Meaningful Use, PCMH, and HIPAA standards
  • Oversee upgrades of EHR with external vendor
  • Work with Assistant Executive Director and Medical Director in collecting and summarizing EHR performance data, identifying opportunities for improvement, and presenting data to clinicians and administrative staff
  • Facilitate monthly, quality improvement meetings with, HIM, Clinical and IT representatives
  • Lead generation and consolidation of monthly statistics and other program data
  • Work with Director of Health Services to oversee, track, process and evaluate requests for release of medical information
  • Collaborate with IT staff to ensure proper equipment is available and makes recommendations when necessary
  • Ensure EHR-compatible medical equipment is functional and fully integrated
  • Train, mentor and supervise HIM Associate
  • Retain an on-call schedule


  • Education: Bachelor’s Degree in Computer Science or Informatics with a concentration in Health Information Technology or a related field
  • Experience:
    • 2-4 years of experience managing EHR systems in a health services agency.
    • Expert knowledge of EHR systems required, with high preference for eClinicalWorks (eCW), Open Dental, and Apteryx
    • Experience with relational database management systems required, with high preference for eClinicalWorks Enterprise Business Optimizer (eBO) or IBM Cognos
    • Understanding of basic hardware, software, and networking principles required
    • Supervisory experience required
  • Skill Sets:
    • Ability to quickly learn new technology in a fast-paced and ever-changing environment
    • Ability to multi-task and meet assigned deadlines and project milestones
    • Must have proven ability to effectively solve problems
    • Strong organizational skills and attention to detail
    • Exceptional interpersonal, presentation, written, and verbal communications skills
    • Leadership and/or facilitation experience with a group or team
    • Extremely proficient in Microsoft Office Suite. Employee is willing and able to:
      • Create, edit and interpret charts, tables and spreadsheets (via Microsoft Excel).
      • Effectively manage, filter and sort data (via Microsoft Excel)
      • Create well-organized documents and outlines (via Microsoft Word)
      • Create visually-pleasing presentations (via Microsoft PowerPoint)
      • Manage mailbox and calendar (via Microsoft Outlook)
  • Licenses and Certifications:
    • CompTIA A+ a plus
    • Valid driver’s license required to travel regularly by automobile or Zip Car
  • Work Environment
    • Employee is required to travel regularly by automobile or Zip Car, subway, or bus in 4 out of 5 boroughs and is exposed to changing weather conditions
    • Employee frequently transports equipment, which can involve lifting at times

Special Instructions:

Only one submission of your resume is required. Please do not send multiple submissions. Please send cover letter with resume to The subject heading should be the position you're applying for. Electronic submissions must be in Microsoft Word (.doc or .docx) or PDF format.

Compensation Type: Salary

Travel Desired: Some Travel

Job Type: Information Technology

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