Morris Heights Health Center

Position Title: Practice Manager
Position Location:
85 W Burnside Avenue
Bronx, NY 10453

County: Bronx

Contact Name: Yvette Woodley
Contact Email:
Contact Phone: 718-483-1206
Contact Fax: 718-901-2195

CHCANYS Member Info: Member - Organizational

Position Description:



Morris Heights Health Center (MHHC) is seeking a dynamic individual with superior interpersonal skills to manage the daily activities of a designated clinical area. The Practice Manager must be very hands-on and assume responsibility for all aspects of the practice. This key individual should have a strong healthcare management background that involves financial management (productivity, efficiency and projections) and supervising/coaching line staff. The Practice Manager will collaborate with other site/clinical leaders and executive staff, keeping an open dialog with a focus on operational excellence and improved quality patient care.


  • Oversees day-to-day operations activities in a fast paced, outpatient clinic; identifies and resolves any operational challenges
  • Develops guidelines for prioritizing daily work activities in order to maintain an efficient and responsive patient flow system; evaluates effectiveness and modifies activities as necessary
  • Supports and upholds established policies, procedures, quality improvement, safety, environmental and infection control, and codes and requirements of accreditation and regulatory agencies
  • Oversees adherence to policies and procedures in areas such as scheduling, registration, patient billing and collections; recommends new and/or revised policies and procedures to Senior Management
  • Manages staff, including interviewing, hiring, performance evaluations, coaching, etc.
  • Coordinates, directs, and participates in the on-boarding of all new hires and the ongoing training of all line staff; ensures that office is staffed appropriately
  • Responds in a timely manner to resolve patient complaints and /or employee conflict to promote optimal patient satisfaction
  • Monitor inventory and ordering of office supplies, medical supplies, and equipment; follow up with Facilities/Purchasing when equipment is not functioning properly or needs to be replaced
  • Assists in developing and implementing short- and long-term work plans and objectives for line staff functions
  • Participates in professional development efforts to stay abreast of current health care practices and trends


  • Bachelor’s degree in a related field (i.e., Health Administration, Public Health, Public Administration, etc.);
  • Minimum (3) years’ work experience in healthcare management; planning, organizing, delegating, and supervising in outpatient services
  • Ability to thrive in a fast-paced environment, think strategically and utilize superior judgment in making decisions to achieve organizational objectives
  • Must be knowledgeable of patient registration practices and of managed care, Medicare, and Medicaid guidelines
  • Familiar with Regulatory Compliance (Article 28, JCAHO, HRSA, NCQA, OSHA, etc.)
  • Excellent computer skills and proficient in MS Office with Electronic Medical Record (EMR) experience
  • Excellent communication skills, both verbal and written
  • Outstanding interpersonal skills and collaborative management style


  • Bi-lingual, English / Spanish is highly preferred
  • Experience using E-Clinical Works (EMR)


Since 1981, Morris Heights Health Center (MHHC) has had a record of distinction as the major provider of health care to Morris Heights and its surrounding areas in the Bronx. We've provided quality primary healthcare services to all members of the community, including the medically, socially and economically disadvantaged - from medical and dental services to counseling.

Morris Heights Health Center offers a highly competitive and comprehensive benefits package for our employees and their families. Our benefits coverage includes medical insurance, dental insurance, a prescription-drug plan, flexible spending accounts, long-term and short-term disability insurance, life insurance, paid time-off, and tuition reimbursement. In addition to the non-contributory profit-sharing plan, employees are encouraged to participate in our pre-tax savings plan.            

MHHC complies with applicable state and local laws governing nondiscrimination in employment in every location in which MHHC has facilities. Visit our website:



Special Instructions:

Qualified applicants submit your cover letter and resume to Yvette Woodley-


Compensation Range: commensurate with experience

Compensation Type: Salary

Travel Desired: No Travel

Job Type: Administration_Management

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