Callen-Lorde Community Health Center

Position Title: NextGen Analyst
Position Location:
356 W 18th street
New York, New York 10011
United States

County: New York (Manhattan)

Contact Name: Angela Lee
Contact Email:
Contact Phone: 2122717200

CHCANYS Member Info: Member - Organizational

Position Description:

Callen-Lorde Community Health Center is New York City’s leading health care center

dedicated to serving the lesbian, gay, bisexual and transgender communities.


NextGen Support Analyst


Position Summary

Callen-Lorde is seeking a flexible, dedicated individual to join our staff as a NextGen Support Analyst (SA). The SA will serve as a technical resource for the health center’s NextGen Practice Management (PM), Electronic Health Record (EHR), Electronic Dental Record (EDR) and Document Management (formerly ICS) systems. The SA will work within the Health Information Technology (HIT) team to provide end user support.  In this role the SA will track all HIT related support requests assuring that an appropriate member of the team is following up on any issues in a timely manner, this will include monitoring all support tickets opened with NextGen to assure their timely response and escalation of issues as necessary.  In this role the SA will identify and troubleshoot issues within NextGen systems, working to resolve them by identifying existing NextGen resources and independent investigation, the SA will perform all follow-up activities to assure satisfactory resolution of issues and communication with the end users. The SA will participate in the implementation of all system software enhancements and upgrades.  This position may also include EHR template and document development as well report development in EHR and PM systems.


Work Schedule/Salary:

Callen-Lorde is open Monday through Saturday. This is a full-time position with normal business hours (9:00AM to 5:00PM Monday – Friday). Occasional evenings and Saturdays will be required.  Salary will depend on experience and will be accompanied by an excellent benefits package, including individual medical, dental and vision insurance, life insurance, short- and long-term disability insurance, generous Paid Time Off, and 403B plan.



  • Bachelor’s Degree or extensive prior NextGen experience required
  • NextGen Certified Professional – EHR, PM, ICS and/or EDR preferred
  • Experience working within a healthcare setting preferred
  • Knowledge of NextGen setup, maintenance and configuration
  • Ability to troubleshoot problems and issues related to NextGen systems
  • Experience with NextGen KBM and application upgrades
  • SQL and MS SQL Server database and/or creating Crystal  reports experience are plusses
  • Knowledge of HIPAA regulations and health information-applicable state regulations


Personal Characteristics, Skills and Abilities

  • Commitment to the mission of Callen-Lorde.
  • Demonstrated leadership and administrative/organizational skills.
  • Ability to work with diverse populations.
  • Excellent interpersonal, written, and oral communication skills.
  • Strong Internet, PC, and spreadsheet skills. 


Email/fax cover letter and resume including salary requirements to:

NextGen Support Analyst

Callen-Lorde Community Health Center

356 West 18th Street, New York, NY 10011

FAX: 212- 271- 7237



Callen-Lorde is an Equal Opportunity Employer, people of color, people of transgender experience, lesbians and people living with HIV/AIDS are encouraged to apply.

Compensation Type: Salary

Travel Desired: No Travel

Job Type: Information Technology

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